Privacy Policy

Last updated: November 2025

This Privacy Policy explains how Texonix Ltd t/a BlackPi (“we”, “us”, “our”) collects, uses, stores and protects your personal data when you visit blackpi.shop or purchase products from us. We are committed to protecting your privacy and handling your data in a lawful, fair and transparent way in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are (Data Controller)

Texonix Ltd t/a BlackPi
Company number: 16554390
Registered address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: admin@blackpi.shop

For the purposes of data protection law, Texonix Ltd is the “data controller”, which means we are responsible for deciding how and why your personal data is used and for keeping it safe.

2. Personal data we collect

We may collect and process the following categories of personal data:

Identity data – name, title, billing and delivery address, company name (if provided).
Contact data – email address, telephone number.
Order and transaction data – products purchased, order dates and times, order value, payment status, delivery details.
Payment data – limited payment information such as the last four digits of your card number and payment method. Full card details are processed securely by our payment service providers and are not stored on our systems.
Account data – login details, encrypted password, order history, saved addresses and preferences if you create an account with us.
Technical data – IP address, browser type and version, device information, time zone setting, operating system, and other technical information collected via cookies and similar technologies.
Usage data – information about how you use our website, such as pages visited, clicks, and navigation patterns.
Marketing and communications data – your preferences for receiving marketing from us and your communication preferences.

3. How we collect your data

We collect your personal data in the following ways:

Directly from you when you place an order, create an account, contact us by email or via our contact form.
Automatically when you browse our website through the use of cookies, analytics and similar technologies.
From third-party payment providers when a payment is processed (we receive only limited information necessary to confirm the payment).

4. How we use your personal data and legal bases

We use your personal data for the purposes listed below, on the legal bases indicated:

To process and deliver your orders – including taking payment, providing invoices, arranging delivery and handling returns.
Legal basis: performance of a contract with you.
To manage your customer account – creating and maintaining your account, enabling you to view past orders and saved details.
Legal basis: performance of a contract with you; legitimate interests.
To provide customer support – responding to your queries, requests and complaints.
Legal basis: performance of a contract with you; legitimate interests.
To improve our website and products – analysing how customers use our site, fixing errors, and optimising our services.
Legal basis: legitimate interests (to run and improve our business and website).
For marketing and newsletters – sending you information about products, offers and updates that may be of interest to you, if you have opted in or where we are otherwise permitted by law.
Legal basis: consent; or legitimate interests (for existing customers, where permitted).
To comply with legal obligations – keeping records, preventing fraud, responding to requests from public authorities.
Legal basis: compliance with a legal obligation.

5. Cookies and analytics

We use cookies and similar technologies to operate our website, remember your preferences and analyse website traffic. Some cookies are essential for the website to function, while others are optional and are used for analytics or advertising.

You can manage your cookie preferences via your browser settings. For more detailed information, please see our separate Cookie Policy (if available) or contact us.

6. Sharing your personal data

We do not sell your personal data. We may share your data with:

Service providers – such as payment processors, delivery and courier companies, IT and hosting providers, email service providers, analytics and advertising partners – who process data on our behalf and only according to our instructions.
Professional advisers – such as accountants, auditors or legal advisers where necessary.
Authorities or law enforcement – when we are required to do so by law or to protect our rights or the rights of others.
Business transfers – in the event of a business sale, merger or restructuring, your data may be transferred as part of the transaction.

7. International transfers

Our website hosting, tools and service providers may be located outside the United Kingdom. Where your personal data is transferred outside the UK, we ensure that appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses approved by the UK Information Commissioner’s Office.

8. Data retention

We keep your personal data only for as long as necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.

Order and transaction data is typically retained for up to 6 years to comply with tax and accounting obligations.
Customer account data is kept while your account remains active and for a reasonable period afterwards, unless you request deletion.
Marketing data is kept until you opt out or withdraw your consent.

9. Your rights under data protection law

You have the following rights in relation to your personal data:

Right of access – to request a copy of the personal data we hold about you.
Right to rectification – to have inaccurate or incomplete data corrected.
Right to erasure – in certain circumstances, to have your data deleted (“right to be forgotten”).
Right to restrict processing – to request that we limit how we use your data in certain situations.
Right to data portability – to receive your data in a structured, commonly used and machine-readable format and to transmit it to another controller.
Right to object – to object to processing based on our legitimate interests or to direct marketing.
Right to withdraw consent – where we rely on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at admin@blackpi.shop. We may need to verify your identity before responding to your request.

10. Marketing communications

If you subscribe to our newsletter or agree to receive marketing, we may send you emails about new products, special offers or updates. You can unsubscribe at any time by clicking the “unsubscribe” link in any marketing email or by contacting us.

11. Security of your personal data

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

12. Children

Our website and products are not intended for children under 16. We do not knowingly collect personal data from children. If you believe that a child has provided us with personal data, please contact us so that we can delete it.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons. The updated version will always be posted on this page with the “Last updated” date at the top.

14. Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Texonix Ltd t/a BlackPi
Email: admin@blackpi.shop
Registered address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

You also have the right to lodge a complaint with the UK supervisory authority:
Information Commissioner’s Office (ICO) – www.ico.org.uk.